We are thrilled to offer a fantastic opportunity to be part of our esteemed international company in the hospitality industry. As a Reservations Manager, you will play a crucial role in ensuring exceptional guest experiences and contributing to our commitment to excellence.
✅ Provide prompt and diligent responses to all business-related messages and calls, maintaining timely and effective communication via various channels.
✅ Collaborate with the sales manager to make informed decisions when selecting and booking hotels, ensuring they align with guest needs and preferences.
✅ Thoroughly assess hotel preparedness three hours before guest arrival, validating reservations, processing advance payments, and confirming room availability.
✅ Maintain a comprehensive database of hotels, regularly updating prices and requesting discounted rates.
✅ Professionally negotiate discounted reservations with hotels for each booking.
✅ Understand guest preferences and select suitable hotels that provide unforgettable service.
✅ Collaborate with the sales manager in selecting appropriate cars and drivers.
✅ Coordinate with drivers and transportation companies to ensure warm guest welcomes with flowers or sweets upon arrival.
✅ Conduct thorough driver checks, ensuring a functioning SIM card with unlimited internet access, familiarity with hotel details, and proper signage.
✅ Distribute comprehensive documents and standards to drivers, confirming mutual understanding.
✅ Manage an up-to-date database of drivers and various vehicle categories.
✅ Oversee a fleet of sedan cars, sprinters, buses, and minivans, including arranging armored transportation as needed.
To be considered for this position, you must have a minimum of [X] years of experience in a similar role within the hospitality industry.
Compensation and Benefits:
✨ Competitive base salary based on experience with monthly performance-based growth.
✨ Incentives provided for exceptional achievements.
✨ Additional benefits such as [list specific benefits].
To apply for the position of Reservations Manager at The Guest, please submit your comprehensive CV. We eagerly await your application and the opportunity to welcome you to our exceptional team!