Company: Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi

Location: Tbilisi

Job type: Full-time

Position: Front Office Supervisor

 

Paragraph Freedom Square, a Luxury Collection Hotel is the market leader in the country and aside from the stunning design elements and extraordinary interior of the hotel, every hotel associate plays a vital role to ensure that guests experience an indigenous, rare and captivating stay in line with the core values of the Luxury Collection brand

Role Summary

Front Office Supervisor is passionate about customer service. She/he looks to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Delivers experience that is “Exactly like nothing else”. She/he has a keen intuition that allows him/her to anticipate needs and exceed expectations. Front Office Supervisor has excellent communication skills, can multi-task, is team-oriented, result-oriented and works diligently to resolve issues when they arise. She/he is constantly looking for ways to enhance the guest experience.

Role Main Responsibilities

• Assist the Front Office Manager in the operational aspects of the front office.
• He/she is   leading the front office team in meeting and exceeding the needs of the Hotel guests with instruction and by example with the result of earning customer loyalty.
• Demonstrate professionalism, good judgment and enthusiasm when handling employee and guest concerns.
•  Work with a high level of self-initiative and shows empowerment when handling operational issues.
• Looking for ways to enhance the guest experience.
• She/he is a role model for the subordinates.
• Has excellent time management skills, trains, coaches, motivates and gives appropriate feedback to her subordinates.
• Has excellent technical knowledge of the systems, SOPs and procedures.
• Financial Performance and driving of sales
• Has hotel product knowledge and presents the hotel services and facilities in a manner that drives the revenue and increases sales.
• Fulfill any other tasks (within the scope of responsibility) assigned by the Management

 

Required Skills/Abilities:

• Excellent verbal and written communication skills in English, Georgian and ideally another international language.
• Can multi-task, is team oriented and work diligently to resolve issues when they arise
• Excellent organizational skills and attention to detail.
• Excellent Interpersonal skills.

 

Education and Experience:

• Experience in the respective field.
• Experience of working in International Environment is must.
• Experience of working in Luxury Tier Hotels is a definite plus.

 

If you are interested, please send us your CV.

 

Note: Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first.

 

Only short-listed candidates will be contacted.