JOB DESCRIPTION
We are currently seeking a
detail-oriented and customer-focused Reservation Specialist to join our
reservations team
As a Reservation Specialist,
you must be passionate about travel and adept at providing exceptional customer
service. Your role will focus on creating memorable travel experiences for our
clients by ensuring every detail of their itinerary is expertly managed and
tailored to their preferences. You will engage with clients to understand their
travel aspirations, offer personalized recommendations, and handle reservations
with meticulous attention to detail.
If you are enthusiastic about travelling and have excellent
communication skills, you’re perfect for this role. We welcome applicants who
have the skills to provide excellent customer service and love to plan
fantastic travel experiences. We are committed towards diversity and
inclusiveness and encourage candidates from all backgrounds to apply.
Objectives of this role
- Utilize passion for travel to
create personalized and memorable travel experiences for clients.
- Provide exceptional customer
service by understanding client preferences and offering tailored
recommendations.
- Manage reservations with
meticulous attention to detail, ensuring accuracy and timeliness.
- Exceed client expectations
through proactive communication and problem-solving.
- Foster long-term client
relationships by delivering consistently high-quality service.
Your tasks
- Champion the client's travel
aspirations, turning dreams into seamless itineraries that exceed expectations.
- Provide personalized and
responsive customer service, ensuring every interaction leaves a lasting
positive impression.
- Craft bespoke travel
arrangements that resonate with each client’s unique interests and preferences.
- Navigate challenges with grace.
swiftly resolving issues to keep travel plans on track and stress-free.
- Maintain meticulous records and
accuracy in all bookings and client communications.
Required skills and qualifications
- Champion the client's travel
aspirations, turning dreams into seamless itineraries that exceed expectations.
- Provide personalized and
responsive customer service, ensuring every interaction leaves a lasting
positive impression.
- Craft bespoke travel
arrangements that resonate with each client’s unique interests and preferences.
- Maintain meticulous records and
accuracy in all bookings and client communications.