Join York Towers as Russian Speaking Customer Care Representative

Job Type: Full-Time

Location – Tbilisi

Salary range:  1700 – 2000 (NET)

ABOUT YORK TOWERS:

At York Towers, we're committed to creating distinctive, multicultural, and enriching lifestyles through luxury real estate developments. We're part of the York Holding Group, known for its global presence and innovative approach to the real estate industry.

Key Responsibilities:

• Managing incoming calls and customer service inquiries;
• Review and select standard responses for answers or solutions;
• Identifying and assessing customers’ needs to achieve satisfaction;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Handle all the travel arrangements for prospected & existing clients interested in buying properties in all our branches
• Handle all general inquiries regarding residency, establish a company, documents and visa arrangements
• Handle all customers’ transportation, airport meet & assist, hotel pickup, projects orientation, complementary tours and drivers schedule and timesheet;
• Send a weekly report to the management by the end of every week about all cases and action taken;
• Handle all VIP reception and guarantee letters if need by coordinating with legal department;
• Keep records of customer interactions, process customer accounts and file documents such as (power of attorney & property valuation).

REQUIREMENTS & SKILL SET:

• To excel in this role, you should have:
• Bachelor's degree (preferably in administration direction);
• Fluency in English and Russian languages;
• Proficient in Microsoft Office, CRM System;
• At least 2 years of experience in same or relevant field;
• Ability to work collaboratively in a team environment;
• High sense of responsibility;
• Meticulous attention to detail;
• Efficient time management skills;
• Effective communication skills.

If you think your skills match our vacancy requirements and you are motivated enough to be a part of our big family kindly send your CV in English language.