სტანდარტულიTechnical Operations Specialist
დეტალები
ვაკანსიის აღწერა
Why Gegidze?
Gegidze - Business consulting and full stack services.
Everything that you need to grow and sustain your business. End-to-end digital solutions for Startups & SMEs.
We are transforming Georgia and the Caucasus region into the new tech hub.
Our services: HR Tech, Design, Legal, Finance & Tax and Sales & Marketing
Since 2017, we have delivered success to the leading Startups and SMBs across 16 countries worldwide.
Success in Numbers:
• 100+ remote teams built
• 200+ projects accomplished
• $ 50M+ earned for our customers
At our agency, with 6 locations in Tbilisi, Yerevan, Berlin, Dublin, Warsaw and Tallinn, we work with great passion daily to build and innovate great brands.
About the Project
Currently, we are looking for a top Technical Operations Specialist for our key client, a UK-based company that is a major innovation-driven and straight-talking telephony provider to wholesale, enterprise, reseller and businesses in the UK and USA. With over 27 years of experience, they are committed to transparency and fairness, advocating for an open telecommunications marketplace that prioritises their customers' interests. Their close-knit team is primarily based in the UK, with a few members joining them from other parts of the world.
We are looking for a Technical Operations Specialist who will be working in the heart of our client company’s operations, handling support, numbering, and porting tasks.
Your Duties:
As a Technical Operations Specialist, you will be responsible for:
Working directly with customers, telecom engineers, and IT teams to troubleshoot issues and keep things running smoothly
Using Zendesk, customer portal, and SIP signaling tools
Troubleshooting why calls may be failing, calling numbers on and off-net, and from various providers to pinpoint a problem
Triaging phone calls and tickets, pointing people to client’s status pages for updates, and adding call examples to a matrix, in case of an outage on the platform
Helping diagnose and fix both internal and external faults
Initially assisting customers and other providers over email advancing to telephone calls when ready
Supporting the day-to-day operations of their telecommunications network
Stepping in with emergency assistance and technical recovery when something impacts the network’s availability or service quality
Requirements:
6+ months of experience as an IT Support or Technical Operations Specialist
Strong desire to learn, grow, and improve in your role
Deep appreciation for technology
Self-starter attitude with great troubleshooting skills, able to prioritise and manage your workload effectively
English language upper intermediate (B2) is a must
Nice to have:
- Knowledge of VoIP, SIP, RTP, and PBXs
- Knowledge of other languages
Benefits
- Competitive salary
- Flexible working hours
- Health Insurance
- Gym Membership
- Hardware equipment that meets your needs
- Professional and English courses
- Office space
- Become part of a growing and agile company and design your own working environment
- High learning curve through conceptually and strategically demanding project work
- Outstanding degree of personal responsibility in an entrepreneurial environment
- Challenging and diverse work in a dynamic team with the opportunity to gain insight into the entire spectrum of entrepreneurial activity
Join us
If that sounds just like you, simply apply with your CV: talent@gegidze.com or press the button “Apply Now.”
Our hiring process:
After you hit the button “Apply Now” and upload the resume, our HR team will review your profile.
If the skills and experiences mentioned in your resume match the requirements, you will have:
1. Quick introduction call with our HR team
2. Technical/soft skill interview with client
3. Introduction call with the end client
After receiving positive feedback from the client we will circulate the job offer to you.
Wish you good luck and hope to see you in our incredible team of top digital talents!