Concept STAR is a progressive luxury space and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimize our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As Client Advisor at Concept STAR, you will work collaboratively with your team. Providing support in purpose to nurture and foster engaging customer relationships in which your social and sale skills take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

• As Client Advisor at Concept STAR, you need to be the “ambassador” who conveys the Brand’ philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. With a passion for leading, you enjoy working in a team and embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific personal qualities for this role:

• Customer-centric mindset with the ability to fine-tune the need of the customer and translate that into excellent customer service
• Proficiency in prioritizing responsibilities, and delegating tasks while maintaining attention to detail
• Understanding of sales techniques, product knowledge, and visual merchandising

Specific personal qualities experience and knowledge for this role:

• Passion for human relations and sales
  
• Problem solving, curiosity and interest in luxury/fashion, art and design
  
• Experience of building a long-lasting relationship with clients
  
• Being able to work in team as well as alone
  
• Excellent communication and interpersonal skills
  
• Passion and knowledge of the managed product category
  
• Fluent in English, which is a prerequisite for this role (additional languages is a plus)

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognizing the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.

WHO WE ARE

Concept STAR is a Tbilisi-based concept store with a multidisciplinary approach. Through interest in photography, art, architecture and contemporary culture, we have created an alternative path to turning our store into a well-respected retailer of ready-to-wear, sneakers, furniture, books and other house and living products.