ROOMS is an internationally renowned Georgian hospitality brand known worldwide for its innovative and design-oriented portfolio catering to various traveler segments globally. The ROOMS brand combines modern and traditional Georgian aesthetics, constantly evolving to offer its guests exceptional, tailored service and surroundings.
ROOMS KAZBEGI is announcing a vacancy for the position of Pool Receptionist
Main Responsibilities:
- Greet and serve all guests of the wellness center with a smile and a friendly manner, answer phone calls, and maintain the cleanliness of both the pool area and the reception area of the wellness center;
- Enter all necessary data into the program;
- Be fully informed about all services offered by the wellness center and consult the center's guests as needed to improve sales;
- Carry out cash transactions and check credit card transactions honestly and attentively. (Cash must be received based on a cash register receipt. It is not allowed to receive money without a receipt);
- Try to resolve and defuse any problems of the wellness center guests in a calm and balanced manner;
- Do not ignore dissatisfaction expressed by the guest and provide information on all important issues to the department supervisor for timely response;
- Be patient, positive, and communicative;
- Take care of the inventory and equipment in the wellness center;
- Always have all the necessary inventory and documentation for work at the reception;
- Control the issuance and return of keys to the gym and changing rooms and make an inventory of the keys at the end of each day;
- Be responsible for the storage and issuance of keys to all doors in the wellness center;
- Constantly communicate with other employees of the wellness center and enter all news and important information into the work log;
- Be flexible in multitasking;
- Perform other duties related to this position as needed.
- Carry out the massage booking procedure in accordance with the standards.
Required Skills:
- Excellent knowledge of Georgian and English;
- Good communication skills;
- Sense of responsibility;
- Ability to work in a team;
- Detail-oriented.
We offer:
- An environment where you have the opportunity to work with professionals and constantly develop;
- Accommodation;
- Insurance;
- Food;
- Special prices for employees at the company's facilities;
- A diverse, inclusive, and safe working environment.