Why Reeco
At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.
Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? Join us and help build the future of hospitality tech!
Who you are:
Experience:
- 4+ years of experience in a senior customer success, account management, or similar role, preferably in a tech startup or software company.
- Experience in the hospitality industry or working with hospitality software solutions is a plus.
Skills:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving skills and a proactive approach to addressing customer issues.
- Ability to manage multiple clients and projects simultaneously, with strong organizational and time management skills.
- Proficiency in using customer success software and CRM tools
- Bilingual English/Spanish
Education:
- Bachelor’s degree in Business, Hospitality Management, or a related field, or equivalent experience.
What you'll do:
Lead & Mentor:
- Supervise, guide, and support a team of Customer Success Managers, providing coaching, feedback, and development opportunities.
Customer Advocacy:
- Serve as the voice of the customer within the organization, ensuring the team identifies and addresses customer needs and challenges effectively.
Cross-functional Collaboration:
- Work closely with Sales, Marketing, Product, and Support teams to ensure a seamless customer experience and drive company-wide initiatives.
Process Improvement:
- Develop and implement best practices and processes to optimize team efficiency and customer success outcomes.
Metrics & Reporting:
- Oversee the tracking and reporting of key customer success metrics (e.g., churn, NPS, adoption rates) to ensure team performance is aligned with organizational objectives.
Escalation Management:
- Take ownership of high-priority customer escalations, ensuring that issues are resolved quickly and with minimal impact on customer satisfaction.
Requirements
Who you are:
Experience:
- 4+ years of experience in a senior customer success, account management, or similar role, preferably in a tech startup or software company.
- Experience in the hospitality industry or working with hospitality software solutions is a plus.
Skills:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving skills and a proactive approach to addressing customer issues.
- Ability to manage multiple clients and projects simultaneously, with strong organizational and time management skills.
- Proficiency in using customer success software and CRM tools
- Bilingual English/Spanish
If you are interested, follow the link: https://staff.webiz.com/signup