Premiumმომხმარებელთა მომსახურების ოპერატორი
14 February - 16 March
Details
Address
თბილისი
₾
Salary
Not specified
Employment type
Not specified
Working type
Not specified
Working hours
Not specified
Vacancy description
International Moving Company LLC is a logistic company providing international moving services by land, air, rail, and sea routes.
Our aim is to assist importers in safe and fast cargo delivery, simplification of customs procedures, and full documentation preparation.
The main task of the Customer Service Operator is to:
- Communicate effectively with importers and cargo owners
- Handle importers’ and cargo owners’ requests timely and efficiently
- Provide accurate information about products and services
Key responsibilities:
- Handle incoming and outgoing calls
- Respond to customer inquiries via phone, online platforms (Facebook, Instagram), and email
- Receive, process, and monitor orders
- Resolve customer issues promptly and escalate to the appropriate departments when necessary
- Provide detailed information about the company's services and products
- Collect customer feedback and contribute to service quality improvement
- Enter and update data in the CRM system
Qualifications:
- Education: Associate or Bachelor's degree
- Work experience: Experience in a similar position will be considered an advantage
Languages:
- Georgian (native)
- English/Russian (intermediate level is desirable)
Computer skills:
- MS Office (Word, Excel, Outlook)
- Experience with CRM systems (desirable)
Essential skills:
- Communication and persuasion skills
- Customer orientation
- Proactivity and ability to work in a stressful environment
- Time management and work prioritization
- Teamwork skills
- Problem-solving skills
- Responsibility
Expected results:
- Ensuring high customer satisfaction
- Effective handling of incoming requests and issues
- Improvement of service quality
14 February - 16 March