Guest Operations Supervisor – Hampton by Hilton

 

Join Our Team and Help Drive Success at Hampton!

 

We’re hiring an Guest Operations Supervisor with a hands-on approach and sharp attention to detail to help drive smooth day-to-day operations at our hotel. If you thrive in hospitality, enjoy leading teams, and are committed to creating smooth and memorable guest experiences, this is your chance to play a key role in a trusted and welcoming brand.

 

Job Overview:

Hampton by Hilton Batumi Center is looking for a motivated and experienced Guest Operations Supervisor to ensure efficient operations of our Front Desk, Housekeeping and F&D departments. As Operations Supervisor at Hampton by Hilton Batumi Center, you will be responsible for overseeing and coordinating daily operations across the Front Desk, Housekeeping, and Breakfast/Bar service.

This role is reporting directly to the General Manager and serves as Manager on Duty (MOD) as scheduled, acting as the main contact point for staff and guests.

Main Duties & Responsibilities:

Front Desk & Guest Services:

• Lead and support staff onboarding, operational system setup (PMS, POS, brand compliance tools), and ensure ongoing departmental readiness — both during the pre-opening phase and as part of continuous daily operations
• Supervise the Front Desk team to ensure smooth and professional check-in/out experiences.

·        Be aware of guest satisfaction metrics and work toward increasing departmental and overall guest satisfaction.

• Oversee the breakfast area and small bar (managed by Front Office), ensuring timely setup, cleanliness, and excellent guest service.
• Monitor all front office, Food & Drinks financial operations and ensure their compliance with accounting controls and procedures.

Housekeeping:

• Coordinate daily room assignments and ensure rooms are cleaned and inspected according to the standards.
• Ensure public areas meet brand cleanliness and presentation standards through regular inspections.
• Supervise housekeeping staff performance and provide training as needed.
• Be aware of housekeeping cleanliness KPIs and address guest feedback promptly.
• Monitor inventory of linen, cleaning supplies, and amenities, ensuring cost-effective use.

Leadership & Operations:

• Oversee daily hotel operations to ensure smooth, efficient service in line with Hampton brand standards
• Support department teams by providing hands-on leadership, resolving issues, and driving team performance
• Support the implementation of corporate initiatives, new procedures as requested
• Contribute to budgeting, forecasting, and inventory control to help manage resources effectively and meet financial goals
• Perform any other related duties as assigned by General Manager to support the hotel's objectives.

 

Other Duties:

• Comply with all the company policies
• Demonstrate working knowledge of the service standards
• Perform any other related duties as assigned by the Department Leader, or General Manager to support the hotel's objectives.
• Collaborate with operations team to ensure seamless communication between departments and deliver an exceptional guest experience.
• Demonstrate effective time management skills; meet tight deadlines and conduct assigned tasks, which might also imply the necessity of additional working hours, beyond those stated in employment contract.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum 4 years of hotel experience, including at least 1 year in a supervisory or managerial role within the Front Desk or Rooms Division
• Proficiency in hotel management systems (e.g., OnQ, Opera, or other PMS).
• Basic knowledge of health & safety, fire procedures, and front office accounting.
• Fluent in English; additional language proficiency is a plus.

Skills:

• Strong leadership abilities – capable of guiding, motivating, and supporting hotel Front Office, Housekeeping, Food & Drinks teams.
• Problem-solving mindset – able to make quick, effective decisions in dynamic operational environment.
• Organizational and multitasking skills – manages multiple departments and shifts efficiently.

Working Conditions:

Job site: Batumi.

Employment type: full time job.

Remuneration: by agreement.

 

Besides a challenging, enjoyable, diverse, and evolving environment offered here, you will also enjoy a range of special benefits:

• Health insurance
• 50% discount at Hilton Batumi, including: Nephele Sky Bar, Tandila Lobby Bar, Restaurant Pelion, and the eforea Spa Center
• 70% discount on the Argo Cable Car in Batumi
• 20% discount at Restaurant Argo

If you're a motivated hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences, we’d love to hear from you. 

Interested applicants should send their resume/CV https://wrk.ge/1tVPHQ

Thank you for your interest in joining Hampton by Hilton Batumi Center. We appreciate your application and wish you the best of luck in the selection process!