Reservations Sales Agent – Hampton by Hilton

 

Join Our Team and Help Drive Success at Hampton!

 

We’re seeking a detail-oriented, customer-focused Reservations Sales Agent to join the team at Hampton by Hilton Batumi Center. If you’re passionate about hospitality, excel at communication, and enjoy helping guests plan their perfect stay, this is your opportunity to be a vital part of a trusted and welcoming brand.

 

Job Overview:

Hampton by Hilton Batumi Center is seeking a motivated and service-oriented Reservations Sales Agent to join our Commercial Department. This role focuses on handling guest reservations efficiently while supporting the hotel's sales efforts through excellent customer service and attention to detail.

Reporting directly to the Sales Manager, the Reservations Sales Agent plays a key role in maximizing room revenue and ensuring a smooth booking experience for our guests.

Main Duties & Responsibilities:

• Respond promptly and professionally to all reservation inquiries via phone, email, and online channels from guests, travel agents, and other sources.
• Accurately enter all bookings, cancellations, and modifications into the reservation system, in line with Hilton’s rate and availability guidelines.
• Provide clear and detailed information on room types, rates, packages, promotions, and hotel services to guests
• Maintain an up-to-date knowledge of hotel accommodations, amenities, services, and current promotions.
• Identify and act on opportunities to upsell or cross-sell additional services as required
• Work closely with the front desk, housekeeping, and other hotel departments to ensure seamless coordination and a smooth guest experience.
• Assist the Sales Manager with group bookings, corporate accounts, and special offers as needed.
• Support general front office or sales tasks in accordance with Hampton’s focused-service model.
• Ensure all guest interactions and communications align with Hampton by Hilton’s brand standards: friendly, reliable, and approachable.

Other Duties:

• Assist in compiling daily, weekly, or monthly reservation reports as required by the Sales Manager
• Support the front desk during peak times or staff shortages, including guest check-in/check-out assistance if trained
• Flag and report system errors, booking anomalies, or rate discrepancies to relevant teams
• Perform any other duties assigned by the Sales Manager or General Manager, in line with the operational needs of the hotel.

Qualifications:

• Bachelor’s degree in business administration, Hospitality Management, Marketing, or a related field
• Previous experience in hotel reservations or front office roles preferred
• Strong communication skills (verbal and written) in English; knowledge of other languages is a plus.
• Familiarity with property management systems (e.g., OnQ, Opera, etc.;)
• Organized, detail-oriented, and able to manage time effectively.
• Customer-focused mindset

Skills:

• Excellent communication, negotiation, and interpersonal skills
• Attention to detail and accuracy in handling bookings and guest information
• Effective time management and organizational skills, with the ability to handle multiple inquiries and prioritize tasks

Working Conditions:

 

Job site: Batumi.

Employment type: Monday to Friday/full time job.

Remuneration: by agreement.

 

Besides a challenging, enjoyable, diverse, and evolving environment offered here, you will also enjoy a range of special benefits:

• Health insurance
• 50% discount at Hilton Batumi, including: Nephele Sky Bar, Tandila Lobby Bar, Restaurant Pelion, and the Eforea Spa Center
• 70% discount on the Argo Cable Car in Batumi
• 20% discount at Restaurant Argo

If you are a detail-oriented individual with a passion for guest service and a proactive approach to reservations and sales, we’d be delighted to hear from you. 

Interested candidates are invited to submit their resume/CV to the following address: https://wrk.ge/rcJcVi

Thank you for your interest in joining Hampton by Hilton Batumi Center. We appreciate your application and wish you the best of luck in the selection process!