Proxy Live Solutions

The Junior Shift Leader is a highly organized person which assists with the management of daily business activities and administrative tasks.

Qualifications, Skills, and Experience:

One year of experience in the Live Gaming industry or one-year relevant experience in a similar position.
Great communication skills. Very good written and verbal communication in English.
Able to work shifts (nights, weekends, holidays).
Able to elaborate on any situation in a polite, calm, and peaceful manner.
Able to identify and resolve a variety of ad-hoc and non-standard issues on shift.
Able to think on your feet and make decisions in a time constraining manner.
Excellent computer literacy skills. Microsoft 365 suite and in particular MS Excel. Knowledge of MS Excel formulas.
Excellent computer literacy skills. Able to learn how to use all needed software and be able to use gained knowledge after training.

Key Responsibilities:

Assist with the management of daily operational activities such as
internal rotations
live behavior
replacements due to absence
general shift management
other ad-hoc situations that may occur during a shift.
Answer phone calls while on shift.
Coordinate proper allocation of human resources during the shift.
Arrange and assist with new employee onboarding.
Assist with staff training and retraining when visibly necessary. Ensure proper training of new colleagues.
Use various internal systems including but not limited to JIRA, WIKI, Microsoft 365 suite, and scheduling software.
Assist with employee engagement activities during the shift (if any events are organized).
Help with client promotions on live tables (when such occur)
Prepare and maintain operations documents and reports.
Assist collaboration among different departments to achieve high performance across the shifts.
Replace colleagues during their vacations, sick leaves, and other absences.
Ensure adherence to all internal procedures.

Uphold and display Proxy Live Solutions™company values.

Any other duties as required and relevant to the role