The Junior Shift Leader is a highly organized person which assists with the management of daily business activities and administrative tasks.

Qualifications, Skills, and Experience:

• One year of experience in the Live Gaming industry or one-year relevant experience in a similar position.
• Great communication skills. Very good written and verbal communication in English.
• Able to work shifts (nights, weekends, holidays).
• Able to elaborate on any situation in a polite, calm, and peaceful manner.
• Able to identify and resolve a variety of ad-hoc and non-standard issues on shift.
• Able to think on your feet and make decisions in a time constraining manner.
• Excellent computer literacy skills. Microsoft 365 suite and in particular MS Excel. Knowledge of MS Excel formulas.
• Excellent computer literacy skills. Able to learn how to use all needed software and be able to use gained knowledge after training.

Key Responsibilities:

• Assist with the management of daily operational activities such as
• internal rotations
• live behavior
• replacements due to absence
• general shift management
• other ad-hoc situations that may occur during a shift.
• Answer phone calls while on shift.
• Coordinate proper allocation of human resources during the shift.
• Arrange and assist with new employee onboarding.
• Assist with staff training and retraining when visibly necessary. Ensure proper training of new colleagues.
• Use various internal systems including but not limited to JIRA, WIKI, Microsoft 365 suite, and scheduling software.
• Assist with employee engagement activities during the shift (if any events are organized).
• Help with client promotions on live tables (when such occur)
• Prepare and maintain operations documents and reports.
• Assist collaboration among different departments to achieve high performance across the shifts.
• Replace colleagues during their vacations, sick leaves, and other absences.
• Ensure adherence to all internal procedures.
• Uphold and display Proxy Live Solutions™company values.
• Any other duties as required and relevant to the role