UX სპეციალისტი
30 September - 19 October
Details
Address
37 ილია ჭავჭავაძის გამზირი, თბილისი
₾
Salary
Not specified
Employment type
Not specified
Working type
Not specified
Working hours
Not specified
Languages
ქართული, English
Education
Bachelor
Skills
კრიტიკული აზროვნების უნარი, დამოუკიდებლად მუშაობის უნარი
Vacancy description
Re|Bank represents retail direction of PASHA Bank Georgia launched in 2019. On its own, PASHA Bank Georgia is regional and corporate bank by large investment group PASHA Holding.
If you have desire to become a member of young, innovative, and development-oriented team, join us! This is your chance!
We are looking for a UX Specialist, who is interested in different directions of UX and is willing to manage the overall user experience of Re|Bank’s customers.
Position Title: UX Specialist
Location: Tbilisi, Head Office
Position Type: Full Time
Department: Customer Experience Department
Application Deadline: October 14, 2022
What we offer?!
- Ability to work and grow in the international environment
- Friendly and supportive team
- Openness to innovative approaches
- Competitive compensation and benefits package
What are the major duties and responsibilities of the position?!
Take ownership of the digital channels defined by the Head of the Customer Experience Department and:
- Design Customer Journey Maps for existing and new digital processes
- Analyze customer journeys and identify customer pain points
- Designs / redesign prototypes, screen mockups, and wireframes for new and existing digital processes
- Actively participate in the development of new products / services, update of the existing products / services and planning of marketing activities / campaigns, ensuring the consistency of customer experience across different channels
Measure KPIs
- Measure user experience KPIs and benchmarks (Adoption rate, engagement rate, MAU, DAU, Task success rate, Customer Effort Score, etc.) through UX research and/or user data analytics
Manage UX projects
- Write business requirements, initiate, and manage projects addressing customer pain points, deficiencies of the user journeys, improvement of the user experience KPIs
What are the qualification requirements of this position?!
- Education - University degree or equivalent will be an advantage
- Languages - fluent in Georgian; Intermediate knowledge level of English
- Technical knowledge - Knowledge of Banking products and services; Knowledge of Customer Journey Mapping and UX/UI design tools (e.g. Miro, XD, Figma)
- Work experience - Banking experience will be an advantage
What are the necessary skills for this position?!
- Critical thinking
- Ability to work independently
- Communication skills, both oral and written
- Ability to independently write business requirements, initiate and manage projects
- Willingness to learn
If you are interested and your profile matches the qualification required for the position, please send us your resume/LinkedIn profile.
Only shortlisted candidates will be contacted. We wish you good luck.
By sending your resume/LinkedIn profile you confirm that JSC PASHA Bank Georgia is authorized to process your personal data in compliance with the legislation. The purpose of personal data processing is to determine relevance between the applicant and current and/or future vacancies. In case you have desire to receive information about your personal data, which is processed by JSC PASHA Bank Georgia, and/or want to update/destroy information, please contact us: hr@pashabank.ge
30 September - 19 October