Amber Group

Amber Group entered the Georgian hospitality sector by opening the following hotels: Gudauri Lodge, Ramada Encore Tbilisi and Ramada Tbilisi.

Title: Reservations Agent

Location: Tbilisi

Reports to: Reservations and Revenue Manager

Main duties:

To accept the reservation either in writing or over the phone
To post all incoming reservations into the computer
To keep good contact with all travel agencies, take the weekly name list from them in time and post them into the computer and filing them to the corresponding file
To properly fill guest statistics, all reservation reports and daily statistics
To compare each final arrival list of the following day for the last time with reservation forms and correspondences (whether room allocation has been properly done, comparing with each other agency name, arrival/departure dates, amount of PAX, room types, special notes) and take the necessary steps to avoid any discrepancies
To check the departure list of the following days, list the departure times as informed by agencies
To collaborate well with other F&B associates & hotel departments.
Publicize the event by sending emails to the email list reminding all of the event, time, place, any special instructions, encourage registration, forward forms, etc.
To ensure that all payments for events are dealt with within the guidelines.
In case of cancellations, to ensure all pre-registered delegate for meetings have been contacted/refunded as applicable.
To handle requests for rooms received by phone and e-mail. To ensure that all staff are competent to carry out their duties and are adequately trained in the Company Guest Service standards.

Requirements:

Bachelor`s Degree in Business Administration, Hospitality Management or any other related field.
Fluent English and Russian is required.
The right candidate should have an open and creative mind and be an excellent communicator
Ability to prioritize and organize work assignments.
High sense of responsibility and punctuality
Strong managerial, communication and interpersonal skills
Self-motivated, smart, positive and energetic
Detail oriented, able to work and make decisions independently

Interested and qualified candidates should send their resume.