Title - Front Office Receptionist
Location -Tbilisi
Reports to: - Front Office Manager
POSITION SUMMARY
Hotel Front Office Receptionist responsibilities includes registering guests, managing reservations and providing information about rooms, rates and amenities;
MAIN DUTIES:
- Provide rooms to guests with prior reservations, in accordance with their preferences
- Register all information filled out by the guests on the registration cards into the computer
- Review the arrival list every morning one last time for room allocation and special notes
- Check customer key return on the departure list
- Check the departure list every morning for any notes
- Fill all front office reports properly
- Memorize all prices of the hotel and its facilities ;
- Inform guests about all hotel services, and trying to sell these services
- Check whether cash and credit cards have been properly processed
- Deal with revenue management and arranging bell-boy services
- Resolve all guest complaints and problems
REQUIREMENTS:
- Fluent English, Russian and any additional languages will be considered as a plus
- Ability to prioritize and organize work assignments.
- High sense of responsibility and punctuality
- Strong communication and interpersonal skills
- Self-motivated, smart, positive and energetic
- Attentive to details
Interested and qualified candidates should send their resume by e-mail.