გალფ აკვამარინი და ჯინო პერედაისი

Vacancy description

ქარ Eng

To assist in increasing occupancy and profits of company through professional guidance and training of sales personnel.

To ensure that all hotel sales International goals are met and maintained

Core work activities

Exceeding Customer Expectations; Demonstrating Leadership; Develop and Build Teams; Improve Service; Coach and Develop Others; Model Appropriate Behaviour; Supervise Associates; Make Decisions; Communicate with Supervisors; Manage Daily Operations; Guide, Direct and Motivate Subordinates; Administrate Recognition Programs; Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work; Resolving Conflicts and Negotiating with Others - Handling complaints; Training and Teaching Others

SPECIFIC JOB KNOWLEDGE, SKILLS & ABILITIES:

General: · Handles all guest inquiries. · Regular guest entertainment (minimum twice per week) · Conducting hotel site inspections as required · Attends departmental, communication meetings and training sessions and operates in line with the instructions received. · Prepares and execute sales objectives and action plans. · Applies the sales administration guidelines. · Is constantly updated on the economic and competitive conditions. · Proactively ensures guest satisfaction during functions and events · Entertains guests in the Hotel/ Water Park / conduct site inspections. · Regular monitoring of accounts production · Basic knowledge and good use of standard computer programs · As directed, participate in promotional events within the hotel, the industry & customer organizations, in order to promote and maximize sales · Adheres to the Hotel rules at all times. · Flexibility in working hours as required. · Has full knowledge of hotels safety and emergency procedures.

Specific:

Personal & telephone follow-up with companies on offers forwarded in order to secure confirmation · Formulation of offer letters. · Ensures offer letters goes out within maximum of 24 hours. · Handles incoming calls & ensure messages are taken & details are forwarded to the person concerned · Ensures maximum hotel occupancy is achieved. · Within established parameters quotes and negotiates prices with the customer representatives. · Achieves maximum productive sales calls daily. Up to a minimum of 6 · Once business is confirmed, the Sales Manager is to forward the completed file to Event Manager or Banqueting Department for them to follow-up on the details and to action. · Organize communication meetings with Banquets, Group manager, event Manager with regards to finalized details of all major events. Updates daily reports of customer interactions of defined accounts (face to face and telephone calls) in opera Sales & Catering · Solicits & serves transient, group business & meetings from his/ her accounts portfolio. To increase occupancy, average rate and profits of the hotel through planning, guidance, and training of hotel Sales and Marketing personnel
To increase occupancy, average rate and profits of the hotel through planning, guidance, and training of Hotel/ Water Park Sales personnel
To represent the Sales functions and needs of the hotel in the development of the Company’s policy
To direct the development of special sales plans to special accounts and unique Sales situations
To assist in developing the Hotel/ Water Park Marketing Plan consistent with the Divisional Office/Area/Regional Marketing Centre’s guidance and in line with the Corporate Marketing Objectives
To have a thorough knowledge of competitive marketing, sales and advertising strategies, pricing and rate structures and further hotel developments planned for the country
To establish and direct priorities of all Marketing programs and projects. To monitor the effectiveness of these programs and projects and to re-evaluate them for cost effectiveness and productivity
To maintain awareness of the community and the business, political and social factors which may affect the objectives of the Hotel/ Water Park
To implement the marketing policies and procedures of the Hotel/ Water Park
To prepare and administer the marketing budget and to maintain the expenditures within the prescribed limits as approved by General Manager
To maintain and update the Business Development organization chart, reassigning responsibilities as necessary, to meet the marketing objectives of the Hotel/ Water Park
To develop and maintain Hotel sales support and promotion material
To develop and coordinate the marketing activities of Hotel/ Water Park and to communicate these activities throughout the hotel
To administer and coordinate the sales activities and programs of Business Development Department with the objectives of maximizing both Rooms and Food & Beverage revenue
To measure, interpret and evaluate the effectiveness of marketing activities and to re-evaluate programs on an ongoing basis. To maintain the effectiveness of these programs in achieving the objectives of the Marketing plan, and to alter them, where necessary, to meet changing priorities and needs of the hotel
To maintain the Advertising programs and budget of the Hotel/ Water Park, assuring their effectiveness in achieving the objectives of the Marketing Plan, their compliance with policies of GHG Hotel and their operation within the budget as outlined in the Profit Plan
To coordinate public relations activities of the Hotel/ Water Park, maintaining its efforts to achieve the objectives as outlined in the Marketing Plan
To define and target markets to be solicited and develop an appropriate sales solicitation strategy for both domestic and international markets
To maintain personal contact with key clients and to back up the activities of any member of the Business Development Team when required
Acquires a working knowledge of Hotel/ Aqua Park, in-house facilities and local information to respond to guest questions in these areas as required
Informs Supervisor or manager of any guest dissatisfaction
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
At all times projects a favourable image of the Hotel/ Aqua Park to the public

EMPLOYEE PROFILE:

Education/ Experience
Georgian, English, multilingual ability preferred
MBA or BA in Hospitality Management or equivalent
Several years’ experience in overall operation
MS Office (Word, Excel, Outlook & PP), PMS

Skills/ Knowledge:

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Mathematics - Using mathematics to solve problems
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Writing - Communicating effectively in writing as appropriate for the needs of the audience
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment
Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives
Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment
Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently
Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions

OCCASIONAL DUTIES:

To carry out any other reasonable duties and responsibilities as assigned.
To report any equipment failures/ problems to the Maintenance Department.
To participate in any Training/ Developments schemes as recommended by senior management.
To comply with any reasonable request made by management to the best of your ability.

Sales Manager

Details

Vacancy description

გალფ აკვამარინი და ჯინო პერედაისი