Company Overview:

CreaTour Georgia is a distinguished tour operator specializing in meticulously curated cultural tours that immerse travelers in the vibrant tapestry of Georgia's rich heritage. With a commitment to providing authentic experiences and unparalleled service, we take pride in showcasing the essence of Georgia's culture, history, and traditions to the world.

Key Responsibilities:

Client Interaction:

• Communicate with clients to understand their travel preferences, requirements, and special requests.
• Provide personalized recommendations and advice on tour packages, accommodations, transportation, and activities.

Booking Coordination:

• Execute the end-to-end booking process, including flights, accommodations, transportation, and excursions.
• Collaborate with vendors, hotels, and transportation providers to secure bookings and negotiate favorable terms.

Documentation and Record-Keeping:

• Maintain accurate and detailed records of all bookings, client preferences, and special requests.
• Prepare and organize necessary travel documentation for clients, ensuring compliance with regulations and company standards.

Payment Processing:

• Coordinate payment processes, including invoicing and tracking payments.
• Work closely with the finance department to ensure timely and accurate financial transactions.

Problem Resolution:

• Address and resolve any issues or challenges related to bookings, ensuring customer satisfaction.
• Handle last-minute changes, cancellations, and emergencies with efficiency and professionalism.

Collaboration with Team:

• Work closely with the sales, marketing, and operations teams to align on customer expectations and deliver a cohesive travel experience.
• Provide regular updates to the team on booking statuses and potential challenges.

Qualifications:

• Bachelor's degree in Hospitality, Tourism, Business, or related field.
• Proven experience in a similar role within the travel and tourism industry.
• Strong knowledge of travel booking systems, reservation processes, and industry trends.
• Excellent communication and interpersonal skills.
• Exceptional organizational and time-management abilities.
• Proficient in using booking software and Microsoft Office Suite.

Attributes:

• Customer-focused with a commitment to delivering outstanding service.
• Detail-oriented and able to manage multiple tasks simultaneously.
• Ability to work under pressure and meet tight deadlines.
• Team player with strong collaborative skills.
• Adaptability to a dynamic and fast-paced work environment.

To apply, please send your resume highlighting your relevant experience.