Senior Account Manager

13 March - 12 April
Not specified
Employment type
Not specified
Working type
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Working hours
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Vacancy description

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

  • We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
  • We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

💪Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
  • We embrace opportunities to move the needle and make an impact beyond our scope.

🤝Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.


Glovo believes that, by giving amazing service to our partners, we will be able to change the delivery market. How are we doing this? By thinking big, and paying attention to small details. Glovo’s core product is a marketplace featuring the best restaurants in each city and delivery in less than 60 mins.

Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has recently introduced its On-Demand service to provide for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with Glovo couriers. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales (like Glovo).

As On-Demand Account Manager, you will have a key role in the growth and success of the On-Demand Team.

This role is the perfect mix of the analytical with the creative - with the gravitas to represent a rapidly growing startup internally at HQ, and externally to the local partners.


  • Be the primary person responsible in your country for selling and implementing On-Demand solutions
  • Act like the On-Demand CEO in the country with a strategic 360 view of the business unit
  • Prioritize top accounts in each country, identify the solutions that each partner needs (working closely with local Account Managers) and develop an action plan for how to target and pitch them
  • Build and adapt customized proposals for each partner, coordinating with development teams for technical and operations matters, also commercial teams for pricing
  • Lead contract negotiations (w/ partner Account Manager) to establish a strong working partnership grounded on sustainable economics for both parties
  • Add: Understand partner needs and evaluate product-market fit - collect, compile, and share feedback with the HQ team
  • Own the relationship with the partner for everything related to On-Demand solutions. This means that you will be the main point of contact for new requests, negotiations, development, implementation and roll-out
  • Share feedback from partners with product, and operations teams to generate improvements
  • Understand local environment, and constantly adjust our product to the needs of the market
  • Monitor daily performance of our partners, and help them proactively with ongoing issues and questions
  • Monitor financial aspects of the business in the country: pricing strategy, implementation costs and continuous profitability through operation costs and recurrent sales, track operational metrics for key partners, ensuring the On-Demand service is a success

What You Will Bring To The Ride

  • Minimum 5 years of experience in Account Management and/or Business Consultancy
  • Farmer profile: customer oriented with strong commercial skills
  • Ability to understand complex software needs and translate between restaurant partners and technical teams. Comfortable working with technical product and API integration teams.
  • Accountability and ownership for projects from start to finish - can understand the entire funnel and identify where to take actions
  • Willingness and ability to coordinate all technical, operational and commercial aspects
  • Good communication and interpersonal skills
  • Project management skills, proactive, highly organized and detail-oriented
  • Problem solver, data-driven, analytical profile
  • Motivated by working in a high growth and high-performance start-up with a fast pace and multiple responsibilities
  • Computer literate; good knowledge of G Suite and MS Office, Excel
  • Excellent Georgian Language and English skills

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
13 March - 12 April