Customer Support Specialist

Who are we?

At EPISODE Hotels we are building a revolution in hospitality which combines design and technology. Our guests will be able to perform almost all the operations with the help of technological solutions that are gradually being implemented at EPISODE. We see technological innovations as a solution for upscale convenience and comfort and are looking for people who will be able to genuinely share our vision.

Who are you?

You are a great communicator with a shining personality. You don’t like putting things into boxes and are ready take down all the standards while doing the best job you can. You feel great about making others smile, have a positive attitude. You are tech savvy and a professional multitasker. You are detail oriented and quality is a priority in everything you do.

No prior experience in hospitality industry is needed.

Customer Support Specialist responsibilities include:

•      Responding to customer queries in a timely and accurate way, via phone, email or chat
•      Identifying customer needs and helping customers use specific features
•      Introducing hotel products and services to guests, creating and modifying reservations if necessary
•      Creation and sending of reservation confirmation and invoice.
•      Checking, monitoring, and following up on guest feedback daily
•      Analyzing and reporting product malfunctions
  
•      Transfer of information provided by guests to relevant departments

All the Customer Support Specialists will be specifically trained by professionals prior to the start of their career at EPISODE.

At our hotel offer a unique opportunity for candidates to gain experience across two different shifts. By working with us, you'll have the chance to observe and study the entire hotel system, gaining valuable insight into the inner workings of the hospitality industry. Our around-the-clock approach to service ensures that our guests receive exceptional care at all times, and by joining our team, you'll play an important role in making that happen.

Interested candidates should send their resumes.

You will be contacted no later than 2 weeks after the deadline specified in the vacancy application. As a result of reviewing the resumes, contact will be made only with candidates who have moved on to the next stage. Candidates will be selected on the basis of a competitive interview.