Who we are: 

Boygar’s is not just a brand; it's a testament to our deep-rooted origins, a beacon of innovation, and a pledge to our clients and employees. Our founders envisioned a team that would stand the test of time, a place where people would take pride in working for generations.

We seek an exceptional individual to join us as a Client Advisor Manager and become the face of Boygar’s. In this role, you will be the floor manager of our store, responsible for the day-to-day management per our company policies. Your primary focus will be improving the store's commercial performance by increasing turnover and maximizing profitability.

Join us on an exhilarating voyage to redefine luxury in Georgia. You will learn, grow, work passionately, and experience the joy of bringing your passion to your work every single day. 

• Be the first
• Be Kind
• Be Passionate
• Be Part of our Family 

Your Responsibilities Include:

• Model customer service and advisory, driving sales and representing the brand using advanced sales techniques.
• Organize and manage the store floor.
• Guarantee a warm and welcoming customer experience.
• Offer customers a high level of service through styling advice, product knowledge, and store experience.
• Advise and take care of important customers.
• Manage client requests and orders effectively.
• Actively engage with customers regarding the Net Promoter Score system and conduct NPS callbacks.
• Ensure operational procedures are followed accurately, including air conditioning and lighting, cash zone, cleaning and security, fitting rooms, and back office.
• Maintain an attractive store layout, ensuring merchandise is presented to promote sales.
• Ensure a safe shopping and working environment.
• Supervise staff appearance and adherence to dress code.
• Oversee daily checklists and act accordingly.
• Lead, motivate, and coach a team of client advisors to achieve high service standards.
• Set sales targets and KPIs for Client Advisors.
• Assist in the store team's recruitment, onboarding, training, and development.
• Collaborate with the E-Commerce Manager in coordinating warehouse and merchandise activities.
• Oversee receipt, storage, order processing, and product dispatch.
• Monitor stock levels and space allocation.
• Organize and control the sales process.
• Track and analyze operational results, initiating necessary actions for productivity and efficiency.
• Generate product reports.
• Oversee Customer Relationship Management (CRM) analytics and ensure compliance.

Your Expertise:

• Retail education and relevant training (experience in the Georgian job market preferred).
• Minimum of 3 years of professional experience in services and/or fashion retail.
• Advanced sales experience and comprehensive understanding of product, retail, and the luxury industry.
• First leadership experience.

Your Personal Traits:

• Sales/commercial mindset.
• Proficiency in Office 365 and the use of iPhone/iPad.
• Proficiency in Georgian and English (both written and verbal), Russian is an asset.
• Empathy.
• High sense of confidentiality.
• Product sensitivity.
• Strong interest in and active cultural life.
• Organizational skills.
• Leadership skills, including the ability to inspire and achieve targets.

Be part of our mission. Let your passion be your compass on an exciting journey with Boygar’s.

Send Us Your Application: https://careers.boygars.com/vac.php?id=10