Customer Support Specialist

Who are we?

At EPISODE Hotels we are building a revolution in hospitality which combines design and technology. Our guests will be able to perform almost all the operations with the help of technological solutions that are gradually being implemented at EPISODE. We see technological innovations as a solution for upscale convenience and comfort and are looking for people who will be able to genuinely share our vision.

Who are you?

You are a great communicator with a shining personality. You don’t like putting things into boxes and are ready take down all the standards while doing the best job you can. You feel great about making others smile, have a positive attitude. You are tech savvy and a professional multitasker. You are detail oriented and quality is a priority in everything you do.

No prior experience in hospitality industry is needed.

Georgian language is a must

Customer Support Specialist responsibilities include:

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Introducing hotel products and services to guests, creating and modifying reservations if necessary
• Identifying customer needs and helping customers use specific features
• Creation and sending of reservation confirmation and invoice.
• Analyzing and reporting product malfunctions
• Checking, monitoring, and following up on guest feedback daily
• Transfer of information provided by guests to relevant departments

All the Customer Support Specialists will be specifically trained by professionals prior to the start of their career at EPISODE.

At our hotel offer a unique opportunity for candidates to gain experience across two different shifts (07:00-15:00/15:00-23:00), each offering a comprehensive view of the guest experience from day to night. By working with us, you'll have the chance to observe and study the entire hotel system, gaining valuable insight into the inner workings of the hospitality industry. Our around-the-clock approach to service ensures that our guests receive exceptional care at all times, and by joining our team, you'll play an important role in making that happen.

Joining Our Team, send your resume: https://wrk.ge/WiDQ8Lfyh2

Only candidates moving to the next stage will be contacted for a competitive interview.

Privacy and Respect

By applying, you agree to the processing of your personal data by Episode Hotels LLC as per the Law of Georgia "On Personal Data Protection." Your resume might be considered for other roles and retained for one year.