CRM Manager
216 დავით აღმაშენებლის ხეივანი, თბილისი
10:00 - 18:00
სრული განაკვეთი
25 მაისი - 24 ივნისი
ვაკანსიის აღწერა
GT Motors - Official dealer of International Brands BMW & Mini in Georgia is announcing vacancy on the position of CRM Manager.
Location: Tbilisi, Davit Aghmashenebeli Alley #216.
Job Type: Full time, Schedule: Monday-Friday 10:00 -18:00;
Duties & Responsibilities:
- Be the ambassador for customer satisfaction;
- Coordinates customer complaints of dealership and analyzes these complaints to define topics that have to be addressed;
- Analysis of customer data and customer data quality;
- Conducts analysis of all current CRM activities at dealership;
- Identifies and agrees on customer touch points and responsibilities;
- Reviews customer touch points and identifies potential improvements;
- Conducts regular assessments of customer touch points and ensures continuous improvement;
- Responsibility for the implementation and targets of CRM standards;
- Evaluates existing CRM processes as lead management, complaint management, campaign management and customer data management and supporting systems, fit/gap analysis;
- Continuous monitoring and optimization of CRM processes (e.g. lead follow up, lead conversion rates).
Skills:
- Excellent communication skills.
- Problem Solving/Analysis;
- Customer and service orientation;
- Business oriented thinking and resource management;
- Self-management and resilience.
Education Requirements:
- Bachelor or Master degree in Business management, Marketing and IT or related field;
- Fluent in written and spoken English.
- Knows and is able to use relevant IT systems (e.g. CRM systems and tools; MS office).
Please, submit your resume.
Looking forward to meeting with you and wish you a good luck!
დეტალები
დასაქმების ტიპი
სრული განაკვეთი
ენები
ქართული, English
სამუშაო საათები
10:00 - 18:00
უნარები
Excellent Communication Skills, Problem Solving/Analysis
დამსაქმებლის შესახებ
მისამართი
115 დავით აღმაშენებლის ხეივანი, თბილისი, საქართველო
25 მაისი - 24 ივნისი