CRM Manager

216 დავით აღმაშენებლის ხეივანი, თბილისი
10:00 - 18:00
სრული განაკვეთი
25 მაისი - 24 ივნისი

ვაკანსიის აღწერა

GT Motors - Official dealer of International Brands BMW & Mini in Georgia is announcing vacancy on the position of CRM Manager.  
Location: Tbilisi, Davit Aghmashenebeli Alley #216.

Job Type: Full time, Schedule: Monday-Friday 10:00 -18:00;

Duties & Responsibilities: 

  • Be the ambassador for customer satisfaction;
  • Coordinates customer complaints of dealership and analyzes these complaints to define topics that have to be addressed;
  • Analysis of customer data and customer data quality;
  • Conducts analysis of all current CRM activities at dealership;
  • Identifies and agrees on customer touch points and responsibilities;
  • Reviews customer touch points and identifies potential improvements;
  • Conducts regular assessments of customer touch points and ensures continuous improvement;
  • Responsibility for the implementation and targets of CRM standards;
  • Evaluates existing CRM processes as lead management, complaint management, campaign management and customer data management and supporting systems, fit/gap analysis;
  • Continuous monitoring and optimization of CRM processes (e.g. lead follow up, lead conversion rates).

  • Excellent communication skills. 
  • Problem Solving/Analysis;
  • Customer and service orientation;
  • Business oriented thinking and resource management;
  • Self-management and resilience.
Education Requirements: 

  • Bachelor or Master degree in Business management, Marketing and IT or related field;
  • Fluent in written and spoken English.
  • Knows and is able to use relevant IT systems (e.g. CRM systems and tools; MS office).
Please, submit your resume.

Looking forward to meeting with you and wish you a good luck!

დასაქმების ტიპი
სრული განაკვეთი
ქართული, English
სამუშაო საათები
10:00 - 18:00
Excellent Communication Skills, Problem Solving/Analysis
დამსაქმებლის შესახებ
155 დავით აღმაშენებლის ხეივანი, თბილისი, საქართველო
25 მაისი - 24 ივნისი