Job Type: Full time, Schedule: Monday-Friday 10:00 -18:00;
Duties & Responsibilities:
Be the ambassador for customer satisfaction;
Coordinates customer complaints of dealership and analyzes these complaints to define topics that have to be addressed;
Analysis of customer data and customer data quality;
Conducts analysis of all current CRM activities at dealership;
Identifies and agrees on customer touch points and responsibilities;
Reviews customer touch points and identifies potential improvements;
Conducts regular assessments of customer touch points and ensures continuous improvement;
Responsibility for the implementation and targets of CRM standards;
Evaluates existing CRM processes as lead management, complaint management, campaign management and customer data management and supporting systems, fit/gap analysis;
Continuous monitoring and optimization of CRM processes (e.g. lead follow up, lead conversion rates).
Skills:
Excellent communication skills.
Problem Solving/Analysis;
Customer and service orientation;
Business oriented thinking and resource management;
Self-management and resilience.
Education Requirements:
Bachelor or Master degree in Business management, Marketing and IT or related field;
Fluent in written and spoken English.
Knows and is able to use relevant IT systems (e.g. CRM systems and tools; MS office).
Please, submit your resume.
Looking forward to meeting with you and wish you a good luck!
დეტალები
დასაქმების ტიპი
სრული განაკვეთი
ენები
ქართული, English
სამუშაო საათები
10:00 - 18:00
უნარები
Excellent Communication Skills, Problem Solving/Analysis