Who are we?

M Plus Group is pleased to announce a vacancy for the position of Customer Service Specialist.

M Plus Group is a leading European BPTO company, headquartered in Zagreb. With more than 12,000 employees in 14 countries, the company delivers services and solutions along the entire CX value chain based on Customer Care, Technology, and Consulting to multinational corporations across various key industries worldwide. You can find more information on our website https://mplusgroup.eu/.

We continue our dynamic growth and development of our business operation and if you can see yourself in such an environment, join our team as of Customer Service Specialist

The hired person will be assigned to Glovoapp Georgia LLC. Please review the information about Glovo’s culture and values and make sure that you demonstrate them: https://about.glovoapp.com/culture-and-values/

As a Customer Service Specialist, you will be the first point of contact for all questions about our brands and specific services and products. You will be the one who makes the difference in customer experience and wants to help customers with all their questions.

 

Main duties and responsibilities:

• Assist users (customers, couriers, and partners) with their requests via different communication channels - Chat, Email and Call
• Provide clear information to the user.
• Communicate and deliver the best experience to our users.
• Take ownership of the case 

What do we offer?

• Dynamic working environment – as an international company that grows very fast and expands into new markets, you will work with talented and inspiring people worldwide. We believe in sharing knowledge, ideas, and experiences.
• Competitive Salary with a developed system of rewards
• Professional and personal development
• Various growth opportunities
• You will be working in a young and fun team
• Work from home / Work from a nice office? (Hybrid Work Model)
• A paid training to get you ready for work

Who are you and what do we expect from you? 

You are an empathetic person with a heart for customer service. You get satisfaction from helping customers. Additionally, we are expecting the following from you:

• Higher education
• Trainings in customer service is preferable
• Experience in customer service and working with databases will be considered as an advantage
• Good PC skills are a must
• You have a good oral and written command of Georgian language (fluent), good knowledge of English; knowledge of Russian will be considered as an advantage. 
• Problem solving skills and proactive attitude.
• Strong sense of responsibility
• Customer focus
• Capacity to work with tech products and to understand Glovo’s value proposition
• Ability to face difficult situations and keep focus in stressful environment
• Ability to focus on multiple tasks in parallel
• Flexibility as we work in shifts (including night shifts)

 

During the 1^st month, it is mandatory to work from the office.

Selected candidates must work from the office on a hybrid model (if the working hours are in the period between 11:00 AM and 2:00 AM). We cover the cost of taxi transportation for the shifts that end after 22:00. The training takes place at our office and attendance is mandatory.

We offer you private health insurance and Fitpass. The net salary is 930 GEL; a performance bonus is available one month of working. Night shifts, Sundays and public holidays are paid additionally.

If you are interested in becoming a part of our team, please send your CV or apply using the following link: https://mplusgroup.talentlyft.com/o/DFI/apply.

 

Applications will be accepted until 29^th of February 2024

 

The resume or other documentation provided by you in accordance with this vacancy announcement (together or separately) may contain personal data defined by the Law of Georgia "On Personal Data Protection", including special category data. We inform you that your personal data will be processed by our company only in accordance with the contract with you, including for the purpose of establishing and developing labor relations. Please also note that your resume may not be considered for a given vacancy due to eligibility requirements or may be reserved for another suitable vacancy. If you agree with above, please send us your resume and other documentation requested by the vacancy announcement (if so requested).