StandartGerman Speaking Client Success Manager
Details
Vacancy description
Why Gegidze?
Gegidze - Digital Agency with the Georgian Character, designed to develop and build great brands. We help them innovate and outperform in the modern world.
Since the agency’s foundation in 2017, we successfully realized more than 80 projects, earned $ 20M+ for our customers, and built remote teams of 200+ developers, marketers and designers in Georgia for European Startups and SMBs. At our agency with 5 locations in Tbilisi, Berlin, Dublin, Warsaw and Tallinn, we work with great passion every day to inspire our customers and solve various problems in marketing, design, tech & HR.
About the project
Currently, we are looking for a top German Speaking Client Success Manager for our key client, which is a Berlin, Germany-based company, which is a specialized recruiting marketplace connecting global top talents with companies through a strong freelancer recruiter community. They collaborate with the most employee-friendly companies across Germany & Europe, and match them with specialized freelance recruiters in their community.
Currently, we are looking for a German Speaking Client Success Manager to contribute to our client’s team to develop strong client relationships and accompany them from beginning to the end of the hiring process. You will have access to a pool of 300+ freelance recruiters to generate a solid candidate pipeline.
Your duties
As a German Speaking Client Success Manager, you will be responsible for:
- Building up strong relationships with clients and increasing the footprint
- Guiding clients through the onboarding process, ensuring a smooth transition onto the platform and providing comprehensive training on recruitment tools and services
- Actively and professionally discovering clients’ needs, summarizing them in detail and passing them onto the freelancer recruiters to ensure they have the means to find the right candidates
- Being a solid bridge between clients and freelance recruiters to enable a smooth communication and a fast hiring process
- Addressing any client concerns or issues in a timely and effective manner, working closely with the Founders to ensure a positive client experience
Requirements
- At least 2 years of experience in customer success, account management, or client-facing roles within the recruitment industry
- Being able to provide timely and professional advice based on real market feedback to clients
- Open-minded and empathetic attitude towards client and team needs
- Ability to thrive in a fast-paced, team-oriented startup environment
- English language upper intermediate (B2) is a must
- German language proficiency (C1) is a must
Benefits
- Competitive salary
- Flexible working hours
- Health Insurance
- Gym Membership
- Hardware equipment that meets your needs
- Professional and English courses
- Office space
- Become part of a growing and agile company and design your own working environment
- High learning curve through conceptually and strategically demanding project work
- Outstanding degree of personal responsibility in an entrepreneurial environment
- Challenging and diverse work in a dynamic team with the opportunity to gain insight into the entire spectrum of entrepreneurial activity
Join us
If that sounds just like you, simply apply with your CV press the button “Apply Now.”
Our hiring process:
After you hit the button “Apply Now” and upload the resume, our HR team will review your profile.
If the skills and experiences mentioned in your resume match the requirements, you will have:
1. Quick introduction call with our HR team
2. Technical/soft skill interview with client
3. Introduction call with the end client
After receiving positive feedback from the client we will circulate the job offer to you.
Wish you good luck and hope to see you in our incredible team of top digital talents!