Why Gegidze?

Gegidze - Digital Agency with the Georgian Character, designed to develop and build great brands. We help them innovate and outperform in the modern world.

Since the agency’s foundation in 2017, we successfully realized more than 80 projects, earned $ 20M+ for our customers, and built remote teams of 200+ developers, marketers and designers in Georgia for European Startups and SMBs. At our agency with 5 locations in Tbilisi, Berlin, Dublin, Warsaw and Tallinn, we work with great passion every day to inspire our customers and solve various problems in marketing, design, tech & HR.

About the Project

Currently, we are looking for a top German Speaking Customer Service Representative for our key client, which is a Berlin, Germany-based company, specializing in developing advanced software solutions for businesses worldwide. Our client company operates in multiple sectors, providing tailored software solutions to meet the diverse needs of its clients.

Your Duties:

As a German Speaking Customer Service Representative, you will be responsible for:

• Providing timely and accurate responses to customer inquiries and issues via phone, email, or chat.

• Handling complaints and ensuring customer satisfaction by resolving issues effectively and professionally.

• Collaborating with other teams to ensure smooth customer experiences.

• Staying updated on product knowledge, policies, and procedures to provide accurate information to customers.

• Following up with customers to ensure their issues are resolved and their feedback is addressed.

• Assessing support statistics and preparing detailed reports on the findings

Requirements: 

• At least 3 years of experience providing customer service support

• Excellent knowledge of management methods and techniques

• Working knowledge of customer service software, databases, and tools

• Strong communication skills

• Ability to think strategically and be a problem solver

• Self-motivated and adept at independent work

• German language proficiency (C1) is a must

• English language upper intermediate (B2) is a must

• Competitive salary
• Flexible working hours
• Professional and English courses
• Become part of a growing and agile company and design your own working environment
• High learning curve through conceptually and strategically demanding project work
• Outstanding degree of personal responsibility in an entrepreneurial environment
• Challenging and diverse work in a dynamic team with the opportunity to gain insight into the entire spectrum of entrepreneurial activity

Join us:

If that sounds just like you, simply apply with your CV or press the button “Apply Now.”

Our hiring process:

After you hit the button “Apply Now” and upload the resume, our HR team will review your profile.
If the skills and experiences mentioned in your resume match the requirements, you will have:

• Quick introduction call with our HR team
• Technical/soft skill interview with client
• Introduction call with the end client